Allergens

Please note all food is freshly prepared but as we use many ingredients and shared equipment, cross contamination is managed but not to an allergen-free level. Therefore we cannot guarantee any of our food is suitable for those with allergies due to risk of cross contamination.

If you need any more info on allergens please contact Customer Service.

Payments

By placing an order and purchasing a product on this website you are agreeing to our Terms and Conditions.

If you do not receive an email confirmation with in one hour of placing your order please contact Customer Services.

Please note if you want to order any pre order items this must be done on a flight by flight bases. For example, if you would like to order for and outbound and an inbound flight you will need place two individual orders specific to the flight number. You can do this in the manage flight tab function.

Pre order Conditions

Present your pre-order confirmation to a member of cabin crew once on board your flight. Pre-ordered items will only be made available for the selected flight for which they are purchased. Refunds or substitutions for any pre-ordered Items will only be given at Air Malta’s sole discretion no refunds can be issued on board the aircraft.

Pre-ordered items are non-transferable and will only be given to the passenger for whom the pre-ordered items have been purchased during the specified flight for which they have been purchased.

All pre-ordered Items are strictly subject to availability and are not guaranteed. Air Malta reserves the right to substitute or cancel the available Items and/or the list of Selected Flights in respect of which Items may be pre-ordered. If Air Malta changes the ability to redeem pre-ordered Items on a Selected Flight after Items have been pre-ordered and paid for, Air Malta will reimburse the amount paid within 30 days of the fight date.

The name on the Pre-order Confirmation must match the name on the boarding pass of the Passenger who intends to redeem the Pre-order Confirmation.

Refunds

Pre-order Food cannot be refunded if not consumed on the Selected Flight for which the Items have been pre-ordered, regardless of whether the Passenger flies or not.

Pre order Boutique items can be refunded if the passenger does not fly , however the passenger must contact Customer Services to initiate the refund process.

Where Air Malta cancels a Selected Flight or the Selected Flight is cancelled due to an event of major disruption, this will constitute a reason for refund. Please contact Customer Services.

If Air Malta is unable to provide any of the pre-ordered Items on a Selected Flight, the customer can apply for a refund in respect of the pre-ordered Items that they have purchased by contacting Customer Services.

If the Customer has pre-ordered Items for a Selected Flight but then rebooks that Selected Flight for a different flight, it is not possible to transfer the Pre-order Confirmation for those Items to the rebooked flight. Instead, the Customer will be permitted to apply for a refund. The Customer must separately pre-order Items for the rebooked flight if they wish to do so.

Refunds can only be claimed by the Customer who made the booking on behalf of other Customers on the Booking. If a Pre Order product is faulty , please contact customer service within 30 days of the Selected Flight date that the Pre Order product was received.

Once a refund has been authorised the customer will receive a confirmation email and it may take up to seven days for the refund to appear on the original payment method account.