This App is powered by Guestlogix Inc.,
111 Peter Street, Suite 407, Toronto, Ontario, Canada M5V 2H1, privacy@guestlogix.com for Really Really Cool.
Guestlogix works with airline partners to provide a mobile app experience that gives travelers the ability to manage their journey, including purchasing excursions, products, food and other travel services before, during or after their flight in order to ensure that they get exactly what they need during their journey.
Learn more:
Guestlogix Privacy Policy.
Below you will find some basic information about the personal data collected through this mobile app. Please see the Guestlogix Privacy Policy for more information.
Guestlogix or its third-party service providers collects and uses the following types of information:
- App registration data: your name, email address, mailing address, birth date, gender, password, and length of time using our mobile app services.
- App usage data: the date and time of your use, the content that you visited, and products or services that you have added to your wish list.
- Trip data: your travel details or travel interests if you provide them to us. In some cases, your airline may provide this information to us.
- Transaction data: information from you to process your transaction including your booking dates and preferences you include in your request.
- Payment card data: payment card data to process transactions.
- Notifications and service request data: information relating to booking and purchase confirmations as well as your service requests relating to your use of the mobile app services and your purchases and bookings.
- App technical data: mobile application version, operating system, IP address, network connection type (e.g. WiFi, LTE, 3G), general location, unique device ID, and device preferences (e.g. language).
- Voluntary mobile data: your precise location, if enabled, and other mobile app permissions that you provide to us.
- Traveler marketing data: marketing preferences, such as whether you would like to be notified of offers by your airline and the merchants offering products and services through our mobile app services.
- provide travelers with information, offers, and other content;
- process the transactions that travelers request;
- provide, personalize, and improve the traveler’s experience. For example, to show travelers excursions or hotel offers from merchants that match your destination and to anticipate a traveler’s needs for travel services, such as lounge passes;
- notify travelers of in-App promotions and updates about a traveler’s transactions, a traveler’s trips or the mobile app services;
- provide travelers with information, offers and other content based on their specific location;
- communicate with the traveler about the traveler’s transactions or service requests;
- ensure technical functionality of the mobile app services, to perform data analytics and derive insights relating to the use of our mobile app services, and to develop new products and services;
- detect and prevent fraud and misuse of our services; and
- communicate with travelers by email, SMS or other methods for marketing, promotional and research purposes and to personalize and improve the experience of using the mobile app services.
- Airlines. We share app account registration data, app usage data, and trip data with the airline using our mobile app services to power their customer’s experiences. We also share data analytics and insights regarding a traveler’s use of the mobile app services with the airline using our mobile app services to power their customer’s experiences.
- Merchants. We share transaction data with merchants. The specific types of transaction data depend on the merchant and the product or service that a traveler purchases.
- Service Providers. Like most businesses, we use third party service providers to provide our mobile app services and to operate our website. Our service providers are required to protect your personal data and may only process your personal data for the purposes of assisting us in our business unless they have a direct relationship with you.
We may be assisted by machine learning algorithms when we perform data analytics and gather insights. If you believe that the personalization of your experience through our mobile app services is unfair or inaccurate, please provide us with your feedback.
Our mobile app services are hosted in data centres in Canada and the United States. Depending on the location of your airline or the merchant that you purchase a product or service from, your personal data may be transferred to other countries.
You can contact us here or write to our Privacy Officer in writing at Guestlogix 111 Peter Street, Suite 407, Toronto, Ontario M5V 2H1 or privacy@guestlogix.com.